Introduction

Welcome to Tourism Incentives Azerbaijan, the premier B2B partnership platform connecting international tour operators and travel agencies with authentic Azerbaijan tour packages, Baku city tours, and comprehensive Azerbaijan travel packages. These Terms & Conditions (“Terms”) govern your use of tourismincentives.com and establish the framework for business partnerships with Azerbaijan Tourism Incentives LLC (“we,” “our,” “the Company,” or “Tourism Incentives”).

By accessing our website, submitting partnership inquiries, or engaging in any business relationship with Tourism Incentives Azerbaijan, you (“Partner,” “you,” or “your company”) acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These Terms are designed to ensure clarity, professionalism, and mutual success in promoting Azerbaijan as a world-class tourism destination.

Definitions

For clarity and consistency throughout these Terms:

  • “Platform” refers to tourismincentives.com and all associated digital services
  • “Partner” refers to tour operators, travel agencies, wholesalers, and DMCs engaging with our services
  • “Tour Packages” includes all Azerbaijan holiday packages, city tours, excursions, and travel products offered through our platform
  • “Services” encompasses all B2B partnership programs, booking facilitation, marketing support, and operational assistance
  • “Client” or “End Traveler” refers to the final customer booking through Partner agencies
  • “Booking” means confirmed reservations for Azerbaijan travel packages made through our partnership program
  • “Content” includes text, images, videos, itineraries, pricing, and all materials on tourismincentives.com

Eligibility and Partnership Requirements

Business Qualification

To partner with Tourism Incentives Azerbaijan, you must:

  • Operate as a legally registered travel agency, tour operator, or travel wholesaler
  • Hold valid business licenses and tourism industry certifications required in your jurisdiction
  • Maintain professional liability insurance and appropriate business coverage
  • Possess demonstrable experience in international tourism sales
  • Comply with all applicable travel industry regulations and standards

Application Process

Partnership establishment requires:

  • Completion of our B2B partnership application form
  • Submission of business registration documents and credentials
  • Agreement to our partnership terms and commission structure
  • Verification of business authenticity and market presence

We reserve the right to approve or decline partnership applications at our sole discretion based on business compatibility, market alignment, and operational capacity.

Use of Platform and Services

Permitted Use

Partners may use tourismincentives.com to:

  • Access information about Azerbaijan tour packages and destination resources
  • Request quotations and pricing for Baku city tours and travel services
  • Submit bookings on behalf of end travelers
  • Download marketing materials, itineraries, and product information
  • Communicate with our partnership team regarding business inquiries
  • Access partner portal features (where applicable)

Prohibited Activities

Partners must not:

  • Misrepresent their business credentials or market position
  • Share confidential pricing, itineraries, or business information with unauthorized parties
  • Use our content, images, or materials without proper authorization
  • Attempt to circumvent our booking system or establish direct relationships with our suppliers to bypass commission agreements
  • Engage in fraudulent bookings, payment manipulation, or deceptive practices
  • Copy, reproduce, or distribute platform content for competing purposes
  • Introduce malicious software, viruses, or harmful code to our systems
  • Impersonate Tourism Incentives Azerbaijan or misuse our brand identity

Violation of these prohibitions may result in immediate partnership termination and potential legal action.

Booking Terms and Conditions

Reservation Process

All bookings for Azerbaijan travel packages must be processed through established partnership channels:

  1. Quotation Request: Partner submits detailed requirements including travel dates, passenger numbers, and preferences
  2. Confirmation: We provide written quotation with pricing, inclusions, and terms
  3. Booking Confirmation: Partner accepts terms and submits required passenger information
  4. Payment Processing: Deposit and final payment completed per payment terms
  5. Documentation: Final vouchers, itineraries, and travel documents issued

Pricing and Payment Terms

Pricing Structure:

  • All prices are quoted in agreed currency (USD, EUR, or AZN as specified)
  • B2B net rates provided to qualified partners based on partnership tier
  • Prices include specified services as outlined in quotation documents
  • Pricing subject to availability and confirmed upon booking

Payment Schedule:

  • Standard deposit requirement: 30% upon booking confirmation
  • Final balance due: 21 days prior to travel commencement
  • Peak season bookings may require different payment terms as specified
  • Late payment may result in booking cancellation and forfeiture of deposits

Payment Methods:

  • International bank transfer (SWIFT)
  • Credit card payments (processing fees may apply)
  • Alternative payment arrangements by mutual agreement

Cancellation and Refund Policy

Partner-Initiated Cancellations:

  • 60+ days before travel: 15% cancellation fee, 85% refund
  • 30-59 days before travel: 35% cancellation fee, 65% refund
  • 15-29 days before travel: 50% cancellation fee, 50% refund
  • 7-14 days before travel: 75% cancellation fee, 25% refund
  • Less than 7 days or no-show: 100% cancellation fee, no refund

Supplier-Imposed Cancellations: Certain services (hotels, special events, private tours) may have stricter cancellation terms that supersede the above policy. Partners will be informed of such conditions at the time of booking.

Force Majeure Cancellations: In cases of natural disasters, political unrest, pandemic restrictions, or circumstances beyond reasonable control, we will work with Partners to provide credits, alternative dates, or maximum possible refunds based on supplier recovery.

Modifications and Changes

  • Changes to confirmed bookings subject to availability and modification fees
  • Name changes may incur administrative fees and supplier charges
  • Date changes treated as cancellations/new bookings unless within free modification window
  • Itinerary modifications must be requested in writing and confirmed by our operations team

Partner Obligations and Responsibilities

Information Accuracy

Partners must:

  • Provide accurate passenger information including full names matching travel documents
  • Verify passport validity (minimum 6 months beyond travel dates)
  • Inform clients of visa requirements for Azerbaijan
  • Communicate all tour inclusions, exclusions, and terms accurately to end travelers
  • Ensure clients meet health and fitness requirements for selected activities

Client Communication

Partners are responsible for:

  • Distributing final itineraries, vouchers, and travel documents to clients
  • Explaining booking terms, cancellation policies, and travel conditions
  • Managing client expectations regarding service standards and local conditions
  • Providing pre-travel briefings on Azerbaijan culture, customs, and regulations
  • Handling client complaints and coordinating with our team for resolution

Brand Representation

When promoting Azerbaijan holiday packages:

  • Use only authorized marketing materials and imagery provided by Tourism Incentives
  • Accurately represent tour inclusions and service standards
  • Maintain professional conduct that reflects positively on Azerbaijan tourism
  • Comply with advertising standards and consumer protection regulations in your market
  • Do not make false or misleading claims about Azerbaijan travel products

Our Commitments and Services

Service Delivery

Tourism Incentives Azerbaijan commits to:

  • Providing detailed, accurate descriptions of all Baku city tours and Azerbaijan travel products
  • Confirming bookings promptly and issuing complete documentation
  • Coordinating with reliable local suppliers for quality service delivery
  • Offering 24/7 emergency support during client travel periods
  • Resolving operational issues professionally and efficiently

Marketing Support

We provide Partners with:

  • High-quality destination images and promotional materials
  • Detailed itinerary templates and product information
  • Market insights and sales tools for promoting Azerbaijan tourism
  • Co-marketing opportunities for qualified partners
  • Regular updates on new products and destination developments

Quality Assurance

We maintain quality standards through:

  • Careful vetting and monitoring of local service providers
  • Regular inspections of hotels, transportation, and tour services
  • Client feedback collection and continuous improvement
  • Compliance with Azerbaijan tourism regulations and standards

Intellectual Property Rights

Our Proprietary Content

All content on tourismincentives.com, including but not limited to:

  • Itineraries, tour descriptions, and pricing structures
  • Photography, videos, and graphic design elements
  • Logos, trademarks, and brand identity materials
  • Written content, blog articles, and destination guides
  • Technical systems, software, and platform functionality

This content is the exclusive property of Azerbaijan Tourism Incentives LLC or our licensed content providers and is protected by international copyright, trademark, and intellectual property laws.

License to Partners

We grant Partners a limited, non-exclusive, non-transferable license to:

  • Use authorized marketing materials for promoting our Azerbaijan tour packages
  • Display our content in your marketing channels with proper attribution
  • Reproduce itineraries and descriptions for client presentations

This license does not permit:

  • Modification of content without explicit written permission
  • Transfer or sublicensing to third parties
  • Use of content for purposes unrelated to our partnership
  • Removal of copyright notices or attribution

Partner-Provided Content

Any materials you submit to us (testimonials, client photos, feedback) grant us a worldwide, royalty-free license to use such content for marketing and promotional purposes.

Liability and Insurance

Limitation of Liability

Service Provider Independence: Tourism Incentives Azerbaijan acts as a booking facilitator and marketing platform. Local service providers (hotels, transport companies, restaurants, guides) are independent contractors. We are not liable for their actions, omissions, or service failures beyond our reasonable efforts to select reputable providers.

Scope of Liability: Our liability is limited to:

  • Direct financial losses resulting from our proven negligence or breach of contract
  • Maximum liability not exceeding the total value of the specific booking in question
  • Liability expressly excludes indirect, consequential, or punitive damages

Exclusions: We are not liable for losses resulting from:

  • Force majeure events (natural disasters, political instability, pandemics, terrorism)
  • Client failure to meet visa, passport, or entry requirements
  • Supplier bankruptcies or service failures beyond our control
  • Client behavioral issues, health emergencies, or voluntary itinerary deviations
  • Third-party actions including theft, accidents, or medical incidents
  • Inaccurate information provided by Partners to clients

Partner Liability

Partners are responsible for:

  • Their own business operations and client relationships
  • Accurate representation of tour products to end travelers
  • Ensuring clients have appropriate travel insurance coverage
  • Managing client disputes arising from miscommunication or misrepresentation
  • Compliance with consumer protection laws in their operating jurisdiction

Insurance Requirements

Tourism Incentives Insurance: We maintain appropriate business liability and professional indemnity insurance covering our operational activities in Azerbaijan.

Partner Insurance: Partners must maintain valid professional liability insurance and are strongly encouraged to require comprehensive travel insurance for all clients, covering:

  • Trip cancellation and interruption
  • Medical emergencies and evacuation
  • Personal accident and baggage protection
  • Activity-specific coverage where applicable

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

  • Natural disasters (earthquakes, floods, fires)
  • War, terrorism, civil unrest, or political instability
  • Pandemic or epidemic disease outbreaks and related restrictions
  • Government actions, regulatory changes, or travel advisories
  • Transportation disruptions, strikes, or infrastructure failures
  • Supplier bankruptcies or sudden service unavailability

In force majeure situations, we will work collaboratively with Partners to:

  • Provide alternative solutions where possible
  • Reschedule travel to future dates
  • Process maximum available refunds from suppliers
  • Minimize financial impact on all parties

Data Protection and Privacy

Partner and client data is handled in accordance with our comprehensive Privacy Policy, which includes:

  • Secure storage and processing of business information
  • Protection of client personal data and booking details
  • Compliance with applicable data protection regulations
  • Limited sharing with authorized service providers only
  • Partner rights to access, correct, or request deletion of data

Partners must ensure they have appropriate consent from clients to share personal information with us and acknowledge that cross-border data transfer to Azerbaijan may be necessary for service delivery.

Confidentiality

Confidential Information

Both parties agree to maintain confidentiality of:

  • Pricing structures, commission rates, and commercial terms
  • Proprietary business strategies and market intelligence
  • Client lists, booking data, and business relationships
  • Technical systems, processes, and operational procedures
  • Any information marked as confidential or reasonably understood to be sensitive

Permitted Disclosures

Confidential information may be disclosed:

  • To employees, contractors, or service providers with legitimate need-to-know
  • When required by law, regulation, or valid legal process
  • With express written consent from the disclosing party

Confidentiality obligations survive partnership termination for a period of three (3) years.

Partnership Termination

Termination by Either Party

Either party may terminate the partnership relationship:

  • With 30 days’ written notice without cause
  • Immediately for material breach of these Terms following 15 days’ written notice and failure to remedy
  • Immediately for fraud, illegal activity, or gross misconduct

Effects of Termination

Upon partnership termination:

  • All confirmed bookings will be honored through completion of travel
  • Outstanding financial obligations must be settled within 30 days
  • Partner access to our platform and systems will be revoked
  • Confidential information must be returned or destroyed
  • Marketing material usage rights terminate immediately
  • Post-termination cooperation required to resolve pending matters

Survival

The following provisions survive termination:

  • Payment obligations for completed services
  • Confidentiality requirements
  • Intellectual property protections
  • Limitation of liability clauses
  • Dispute resolution procedures

Amendments and Updates

We reserve the right to modify these Terms & Conditions at any time to reflect:

  • Changes in Azerbaijan tourism regulations or legal requirements
  • Operational improvements or policy updates
  • Industry best practice evolution
  • Enhanced partner service offerings

Notification of Changes:

  • Material changes will be communicated via email to active Partners
  • Updated Terms posted on tourismincentives.com with revised “Last Updated” date
  • Continued platform use or booking submission after changes constitutes acceptance

We encourage Partners to review these Terms periodically to stay informed of any modifications.

Dispute Resolution

Good Faith Negotiations

In the event of disputes arising from these Terms or our partnership relationship, both parties agree to:

  1. First attempt resolution through direct good-faith negotiations
  2. Escalate to senior management representatives if initial discussions fail
  3. Allow reasonable time (minimum 30 days) for negotiated resolution

Governing Law

These Terms & Conditions are governed by the laws of the Republic of Azerbaijan. Any legal matters shall be subject to the exclusive jurisdiction of the courts of Baku, Azerbaijan.

Arbitration

If negotiated resolution fails, disputes may be referred to binding arbitration in Baku, Azerbaijan, conducted in English under internationally recognized arbitration rules, with each party bearing their own costs unless otherwise determined by the arbitrator.

General Provisions

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any executed partnership agreements, constitute the entire understanding between Tourism Incentives Azerbaijan and Partners, superseding all prior communications, proposals, or agreements.

Severability

If any provision of these Terms is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. All waivers must be in writing and signed by authorized representatives.

Assignment

Partners may not assign, transfer, or sublicense their rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to affiliated entities or in connection with business transfers.

Independent Contractors

The partnership relationship established by these Terms does not create employment, agency, joint venture, or franchise relationships. Both parties are independent business entities.

Notices

All formal notices must be sent in writing to:

Azerbaijan Tourism Incentives LLC
Ali Asheref Alizade Ev 120 – First Floor
Narimanov Rayonu, AZ 1008
Baku City, Azerbaijan
Email: info@tourismincentives.com

Notices are deemed effective upon email confirmation or three (3) business days after postal mailing.

Contact Information and Partnership Support

Questions About Terms & Conditions?

Our partnership team is available to clarify any aspects of these Terms or discuss specific circumstances affecting your business relationship with Tourism Incentives Azerbaijan.

Email: info@tourismincentives.com
WhatsApp: +994 50 886 0543
Office Address: Ali Asheref Alizade Ev 120 – First Floor, Narimanov Rayonu, AZ 1008 Baku City, Azerbaijan

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Azerbaijan Time, GMT+4)

Ready to Start Partnering?

If you’re a tour operator or travel agency looking to expand your portfolio with exceptional Azerbaijan tour packages and Baku city tours, we invite you to apply for partnership status. Our team will guide you through onboarding, provide comprehensive destination training, and support your success in promoting Azerbaijan travel packages to your clients.

Join our growing network of international travel partners and discover the business opportunities that Azerbaijan tourism offers.

Contact us today to begin your partnership journey with Tourism Incentives Azerbaijan!

By accessing tourismincentives.com or engaging in business activities with Azerbaijan Tourism Incentives LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These Terms represent a legally binding agreement between your company and Tourism Incentives Azerbaijan.

Azerbaijan Tourism Incentives LLC | Baku, Azerbaijan | info@tourismincentives.com